Below is the proper acceptable format for submitting a range of PTR Records.

IP        IN    PTR         DOMAIN.

Example:

26.78.152.158       IN    PTR     freddy.com.
26.78.152.159       IN    PTR     barny.com.
26.78.152.159       IN    PTR     silly.com.
etc…

Please make note each line must end with a period.

Create an Auto Responder

To configure Auto Responder to send automatic replies from an email address on your domain:

1. Log into cPanel.
2. In the Mail section, click on the Auto Responders icon.
3. Click Add Auto Responder.
4. In the Character Set drop-down menu, select a character set for the email. (UTF-8 is the most commonly used and recommended.)
5. In the Interval field, specify the number of hours you wish for the autoresponder to wait between responses to the same email address. (In other words, how long it waits to reply with a second auto-response to the same sender. This way, if the same person emails you multiple times, they don’t instantly get multiple auto-replies.)
6. In the Email field, type the beginning part of the email address for which you wish to create an Auto Responder.
7. In the adjacent drop-down menu, select the domain for the email address.
8. In the From field, enter the name that the auto-response will be from.
9. In the Subject field, provide the subject you would like the Auto Responder to contain.
10. Click the HTML checkbox if the body of the email will contain HTML. If you leave it unchecked, HTML tags will show up as plain text in the auto-response.
11. In the Body field, provide the body of the message you wish to be sent in the Auto Responder. You can use tags to insert information:
    • %subject% – displays the subject in the body of the email
    • %from% – shows the name of the sender Auto Responder is replying to
    • %email% – shows the sender’s email address
12. Select a Start and Stop time.
13. Click Create/Modify.

Auto Responder will promptly begin sending replies from the email address you specified based on the start time you selected.

These are the general settings for email, you can get settings customized to your domain and user name if you log into your cpanel web-control and follow these steps:

1. Click on email icon
2. Fine the address your trying to configure
3. Click the More link to the right.
4. Click Configure Email Client

Secure SSL/TLS Settings (Recommended)

Username: Enter-Username (user@yourdomain.com)
Password: Use the email account’s password.
Incoming Server:   Your Servers Name (example Violet.olm.net)
IMAP: Port 993
POP3: Port 995
Outgoing Server:    Your Server Name
SMTP: Port 465
Authentication is required for IMAP, POP3, and SMTP.

Non-SSL Settings (Not Recommended)

Username: Enter-Username (user@yourdomain.com)
Password: Use the email account’s password.
Incoming Server: mail.your-domain-here.com
IMAP: Port 143
POP3: Port 110
Outgoing Server: mail.your-domain-here.com
SMTP: Port 25
Authentication is required for IMAP, POP3, and SMTP.

These are the general settings.

FTP username: Your-User-Name
FTP server:  Your-Domain.com
FTP & explicit FTPS port: 21
SFTP port: 21055

You can get customized settings by logging into your cpanel account and clicking on the FTP icon, then:

1. Select your FTP account
2. Click on “More” to the right of the account
3. Click on “Configure FTP Client”
4. Follow the instructions.

Please Note: There are a few servers that require a specific host setting when using SFTP or SSH, this will be designated in your cpanel account.

This guide explains how to configure your iPhone 

Note: Yourdomain.com is used as a guide only, please replace it with your  real domain.

There are a number of ways to configure your iPhone, this is one example.

1 - From the Main Menu tap the Settings app.

Tap "Settings" app
Tap "Mail, Contacts, Calendars"
Tap "Add Account..."
Tap "Other" (bottom option)
Tap "Add Mail Account"

Enter Name, address (full email user@yourdomain.com), and password.
(iPhone will attempt to guess your settings. Allow ~1 minute for it to fail.)

Select IMAP.
(It's the default. The option you've selected will be highlighted blue.)

Under "Incoming mail server"
Set "hostname" to mail.yourdomain.com 
(or your server host name or server's IP address)

Set "username" to email@yourdomain.com

Set "password" to your password

Under "Outgoing mail server"
Set "Host name" to mail.yourdomain.com 
(or your server host name or server's IP address)

Set "User name" to email@yourdomain.com

Set password to your password

Click Save. 

If these settings do not work, take a look at any error message to 
see if it talks about Password issues and make sure your server name, 
user name (your complete email address), and password are typed in 
correctly.

1. Open Apple Mail (Mail in your Applications).
2. From the Mail menu, click on Preferences.
3. Choose Accounts from the top menu.
4. Click + at the bottom right to add a new account.
5. Fill in the requested information:
   • Full Name: The name you want to display with this email address.
   • Email Address: Email you setup
   • Password: email address pass.
6. It’s possible that you will see an error at this step: Mail can’t verify the identity of autodiscover.example.com That’s fine; you can go ahead and click Connect. If you see another error for the domain, click Connect again.
7. Now fill in your incoming mail settings.
   • Account Type: IMAP (keep messages synced to the server) or POP (download messages locally)
   • Description: This description is for your use when you view the account.
   • Incoming Mail Server: mail.EXAMPLE.COM (replace EXAMPLE.COM with your domain)
   • User Name: username@yourdomain.com (your full email address)
   • Password: The password you created for this email address.
8. Click Continue.
9. You may see another error here: Mail can’t verify the identity of mail.example.com. Again, that’s fine. ClickConnect.
10. Next we’ll fill in your outgoing mail settings.
    • Description: This description is for the outgoing mail server. You might want to enter something like example.com Outgoing Server.
    • Outgoing Mail Server: mail.EXAMPLE.COM (replace EXAMPLE.COM with your domain). Check Use only this server.
    • Check Use Authentication.
    • User Name: username@yourdomain.com (your full email address)
    • Password: The password you created for this email address.
11. Click Continue.
12. You might get this error one more time: Mail can’t verify the identity of mail.example.com. Click Connect.
13. Review your Account Summary. Make sure Take account online is selected, then click Create.
14. Congratulations! You’ve just created your email account. Try sending yourself a test message to make sure it’s working.

When connecting to a mail server with SSL enabled,  Mac Mail will issue a warning because the certificate’s domain *.safe-order.net  won’t match your mail server’s domain name.

To fix this problem, you can tell Mail to ignore the mismatch.

Here are two methods:

Using Microsoft Expression Web 4
Create and Upload Your Site

The following are known to cause slow mail connections:
Computer Virus/worm.

There are viruses that can cause very slow connections if your computer is infected.
If your not running a malware and antivirus progam on your computer you should.
There are free antivirus programs such as Avast that will make sure you computer files
are protected.
Disable virus scanner integration.

Virus scanners which integrates themselves with Outlook are a known source of causing all sorts of send receive issues. For instance, the following time-out issues are often a result of this;

• The operation timed out waiting for a response from the receiving (POP) server
• A time-out occurred while communicating with the server

Other issues a virus scanner integrated with Outlook can cause: 

• Outlook being very slow in collecting your email
• Messages ending up stuck in your Outbox
• Messages being sent but never received
• Sending or receiving blank messages
• General message corruption

Check your firewall settings.

Firewalls can block incoming and outgoing traffic so make sure that Outlook and/or the required ports for email are listed as an exception to go through.

If you are presented with send/receive errors after updating Outlook, you probably need to reconfigure your firewall to re-allow Outlook to pass-through again. This is because several firewall solutions (such as ZoneAlarm) verify via a hash that it is indeed the correct outlook.exe that is trying to pass through the firewall and not some virus which named itself outlook.exe. Since with some updates the outlook.exe gets updated as well, you’ll need to accept it as safe again. You can find more information about this in the manual of your firewall solution.

Issues with add-ins

Aside from virus scanners, there could be other add-ins installed which integrate itself with the send/receive process of Outlook. Loading Outlook in Safe Mode is a good first step to see if add-ins are indeed the cause of the issues.

To further troubleshoot add-ins, manually disable each of them and re-enable them one-by-one to find the culprit.

To get started, log into your cpanel control panel  (domain.com/cpanel) and on the main page select TRENDY TOOLS under the software/services menu.

You can select the type of web site you wish to build from the 5 types listed, and select proceed. It will ask you for the title of your web site and you can begin to create your site!

Be sure to save your work frequently.

When done it will ask you to add a domain and FTP information.

You will need to setup a ftp account specifically for this purpose.

1. Create an FTP account within your cPanel control
2. Start by adding user for example trendy
3. Enter password
4. Make sure you put just “public_html” for path
5. Use the new FTP information to upload and publish your files.

If you have questions on publishing your newly created site files, please contact our support staff.

The InboxSentry system in its default configuration and default Spam Scoring settings is capable of detecting and blocking up to 98% of all Spam/UCE received by the system.

The Spam Scanning & Filtering Engine on the system also incorporates a number of “self-tuning” and “auto-learning” mechanisms, including Bayesian Analysis and Learning, which can automatically increase the accuracy and sensitivity of the system over time.

It is also possible to increase the percentage of Spam/UCE detected and either blocked, quarantined or tagged by modifying the “Spam Score Levels” in the Spam Filter configuration screen of the control panel.

By “tuning” the system over time you will be able to achieve the optimal level of Spam/UCE detection and management for your email user base and the specific type and content of email messages received by your users.

Spam Scoring Tag Levels

The default “Tag Level” refers to the minimum Spam Score of an email message before it istagged or “flagged” as possible Spam/UCE. Messages scoring over this level will cause the system to the add “X-Spam-Status” and “X-Spam-Level” headers to the email so that they canbe identified on the recipient end if necessary as being Spam or not-Spam and at what Spam Score Level the message has been assessed at.

The default “Action/Kill Level” is set at “12”. Messages scoring over this level will be sent to the Spam Quarantine.

A general example of more responsive settings for Spam Scoring would be:

Tag Level:            2 to 3
Advanced Tag Level:   3.5 to 5
Action/Kill Level:    6 to 10

when setting the Spam Scoring Level values, the lower this number the more sensitive the filter becomes.

The “From” or “reply to” address of a message might appear as being one thing, but this doesn’t mean that this is the actual sender address for the message and therefore, the correct one to white list.

Whitelisting (and blacklisting) on the system is based on what is known as the “envelope sender” address or domain, which is the real sender address or domain for a message, this is because anyone can specify practically anything they like for the “From” or “reply to” address in their email client or sending application so this is easily faked or forged.

The envelope sender address is easy to find in that it’s usually at the very top of the message.

Once again, while in many cases the “from” or “reply to” address will be the same as the actual envelope sender address, if some sort of automatic or bulk/mass email is involved the real sender address may be different so it’s a good idea to check this unless it’s a regular sender. Adverts and newsletters, in particular, use a “VERP” type return address, which is a long random string  used for tracking purposes, which are almost never the same as the “from” or “reply to” address in the message. 

Magic spam allows you to search the logs and will provide a download of the newest 100 entries in your search criteria. You can do different searches and down load the newest 100 of each of the searches performed.

No, Magic Spam  blocks spam before the mail server receives it so there is no way to recover a blocked email. Magic spam does maintain logs on the emails that were blocked.

Magic spam uses a number of different algorithms and lists to block spam emails. Magic spam can be very aggressive so its very important to build a good list of exemptions.

You may also want to turn off some of the default recommended lists and algorithms and monitor the mail coming in and slowly add them back if your getting to much spam. This way you will have more time to build your white list and can watch to make sure email you want to receive is not being blocked.

You will find the log file here:

/home/your-username-here/magicspam/logs

This file includes all the logs unlike the web interface which is limited to 100 entries per download.

First in order to do a secondary name server you will need an additional ip available on your VPS, the main ip assigned can be used for the primary DNS.

1) Goto the Service Selection Menu to select the DNS server.

• Select “Name Server selection” from the menu.
• Bind is the default name server but does use the most memory so you can review your choices.

2) Setup Nameservers In WHM 

• Go into WHM (Web Host Manager) and select Basic cPanel & WHM Setup from the Server Configuration menu on the left.
• At the bottom Enter ns1.newdomain.com in the Primary Nameserver field.
• Hit ‘Assign IP Address’ (write the IP down or remember it for the next step).
• Then hit ‘Add an A Entry for this nameserver’.
• Repeat this process for the Secondary Name server field.

You can view your name servers when your completed by going to DNS Functions and clicking on Name Server ips

3. Register Nameservers

• Go to your domain registrar and register ns1.yourdomain.com (111.111.111.111) and ns2.yourdomain.com (222.222.222.222) as nameservers.
• 111.111.111.111 being the primary nameserver IP from step 1
• 222.222.222.222 being the secondary.

If your using Turnkey Names you would log into the domain you have chosen to use for your name servers and select child DNS entry to make the additions, also add A records under the standard DNS entry menu.

4. Restart BIND

• Goto the Restart Services menu and select DNS Server (BIND/NSD/MyDNS)
• You can also Restart BIND from SSH with the follow at command line:

    service named restart

You should be prepared with the following information to generate a csr.

Country Name (2 letter code):
State or Province Name (full name):
Locality (City) Name:
Company (Organization) Name:
Department Name (can be blank):
Domain name for SSL (usually www.domainname):
E-Mail Address:

Encryption should be set for 2048 bits

• Login to cPanel.
• Click SSL/TLS Manager > Certificates (CRT) > Generate, view, upload or delete SSL certificates.
• In the Upload a New Certificate section click the Browse button and locate your SSL Server Certificate file your_domain_com.txt.
• Click the Upload button.
• Click the Go Back link to return to SSL/TLS Manger.

The process:

1. Complete order from above link
2. An email will be sent to you with a link to get started with the SSL issuance.
3. When you select the link in the email, it will ask you for the CSR.

(If you do not have CSR, please see below Instructions for a CSR) – Once you have provided the CSR, they will email you with a security code and a link to verify the request.

Once verified, an email from Comodo will follow with the actual certificate. – Forward the email with the certificate to Sales@olm.net so we can complete the installation of the certificate for you.

Please let us know if you have any questions regarding the process.

OLM SALES Department
www.olm.net

877-265-6638

Instructions to obtain a CSR:

1. To obtain a 2048 Bit CSR, please email the following details to Sales@olm.net
2. Country Name (2 letter code):
3. State or Province Name (full name):
4. Locality (City) Name:
5. Company (Organization) Name:
6. Department Name (can be blank):
7. Domain name for SSL:
8. E-Mail Address:

You can return your SSL for full refund within 14 days of the purchase date.

You should select

APACHE/MOD SSL